Online casinos have been a wonderful source of entertainment for the gaming enthusiast. Now you get to play all your favorite casino games in the comfort of your own home. But as with any live casino, a person is bound to run into some issue or other.
In New Jersey, the state may be more lenient with gambling laws than most other states, but it has really strict governing bodies to enforce fair play for all. If the online casino is a New Jersey casino the player has a few courses of action they can take to ensure their conflict is resolved satisfactorily.
Steps to take to get your dispute resolved promptly and satisfactorily
New Jersey has strict rules that are governed by a regulatory body to ensure that sites based in the state practice fair play policies.
The first step – Contact the casino’s online support
The first step to take when you come up against an issue with a New Jersey-based online casino is to contact their help or support desk. Because these casinos are regulated and want to keep their licenses, they tend to have highly trained support staff to help deal with most problems.
Most support at online casinos gives the players the options to have a live chat, email or fill in a contact form with your problem details.
The Second step – Send a formal complaint to the complaints department of the site
If the support staff are unable to help, have been a bit obnoxious or you feel just had no clue, then it is time to write a formal complaint to the site’s complaint department. On most online casinos you can find all the contact information under their Contact section.
Different casinos have different ways to log a formal complaint, but most will have all the necessary information on how to either under a complaints section or their policies and procedures statements.
The Third step – Contacting the New Jersey Division of Gaming Enforcement (DGE)
If a player feels that they have got absolutely nowhere with the support or complaints department then they can log a formal complaint against the casino with the DGE. All New Jersey-based online casino sites should be regulated by the DGE.
Before you start playing at the casino the onus is on the player to check the regulating bodies of the establishment.
Make sure to include all the correspondence with the casino and any/all screenshots you may have. You will first need to have a letter from the permit holder of the licensed casino you have the dispute with.
Then you will need to download a form from the DGE Website to fill in. The site lists all the necessary steps to follow.
When dealing with a dispute with an online casino make sure you keep snapshots of all online chats, emails and any screenshots that can back up your claim.